You can cancel up to 7 Days prior to your activity taking place
If you cancel within 7 Days prior to your activity taking place you will be billed the remaining balance as per the credit card authorization detailed below. No credit will be issued.
Additional Reasons For Canceling:
Please contact our office to inform us if your reservation is canceled for the following reason.
Cancellation Due To Bad Weather - If your activity operator cancels due to bad weather AND can't accommodate you on another day, you will be issued a refund. We will confirm if this is the case before issuing a refund.
If Your Cruise Ship Itinerary Changes - If your cruise ship changes itinerary and prevents you from participating in your excursion you will be issued a full refund. You will need to provide us proof of this itinerary change before we can authorize a refund.
If Your Airline Itinerary Changes -If your airline cancels your flight or is delayed and prevents you from participating in your excursion you will be issued a full refund. You will need to provide us proof of this itinerary change before we can authorize a refund.
Please Note:The policies listed below apply to all reservations made online or directly over the phone.
Adjusting Your Reservation
You must contact our office directly to make any adjustments to your reservations. These includes times, dates, amount of guests attending and type of activity. A new confirmation will be emailed to you once the changes are completed. Adjusting your reservation does not exempt you from any penalties you may be responsible for.
Customer Responsibility
You agree to read and abide by our policies and you agree to be fully responsible for meeting the guidelines stated in Your Final Confirmation Voucher
No Shows -If you, or a member of your party, does not show up for your activity you will be responsible for the full amount
Showing Up Late -If you, or a member of your party, show up late and are not able to participate you will still be responsible for the full amount of the activity.
Billing Policy
Credit Card Statement:Your credit card statement will display "Ocean Vue Adventures" as the company authorized to bill your bank or credit card.
Credit Card Charge Authorization:
By making your reservation online or by telephone you agree to authorize"Ocean Vue Adventures"to bill your credit card the agreed upon amount you are responsible for related to your reservation. The credit card charges are authorized verbally and/or electronically by you, the reservation holder, and are valid in lieu of a signed credit card authorization form.
Credit Card Disputes & Charge backs: You agree to contact and speak to our office via telephone directly to resolve any discrepancy before initiating a dispute or charge-back with your credit card company. If you fail to contact our office before initiating a charge-back you will waive your right to file a dispute and you authorize "Ocean Vue Adventures." to charge a $25 Administrative fee to your bank or credit card.
Disclaimer
The arrangements set forth on this ticket for transportation, excursions, tours or similar activities are made solely for the convenience of the ticket holder and are at the ticket holder's risk. All prices are subject to change without prior notice until the ticket is purchased. Please contact us with any questions or concerns. We're here to serve you.
